Saijo George

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wednesday14 Oct 2020

Google Has Quietly Rolled out Haircut Appointment Booking for Google Duplex

https://venturebeat.com

Over two years after first demonstrating it onstage at Google I/O 2018, Google has quietly rolled out haircut appointment booking for Google Duplex, its AI chat agent. Users with supported devices in the U.S. can have Google Assistant call barbershops, hairstylists, and salons to reserve appointments on their behalf without having to place calls themselves.

Duplex makes it clear the call is automated at the beginning of the exchange, and it doesn’t call late at night or early in the morning. In all countries, Duplex informs the person on the other end that they’re being recorded. The call is handed off to a human operator on an unrecorded line if business owners respond with “I don’t want to be recorded” or some variation of the phrase.

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