Saijo George

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friday26 Jun 2020

Business Messages in Maps and Search Launching New Smart Replies, Visual Product Carousels, and Unique Welcome Messages

Google is expanding Business Messages in Maps and Search to support all kinds of businesses, and giving them the ability to integrate Business Messages directly with their customer service platforms. AFAIK this was tied into the GMB mobile app previously but from the sounds of it it looks like this is not to be the case with this update.

They are also introducing new smart replies, visual product carousels, and unique welcome messages. Thereโ€™s also a smooth transition from automated replies to a customer service agent, so that it’s not disruptive when the customer messages a business.

Sample Query: Try searching for woolworth bondi beachย on Mobile. I was able to trigger the smart replies result from Australia.


tldrMarketing has really impressed me with the useful information being shared and also the use of emerging technology - web stories. It was already becoming a great source of information for me, and sharing news in new engaging ways has made it my first web stop for SEO news.

No Safari 14 Does Not Block Google Analytics 1 - General News

Jess Joyce Search Consultant

Prosperity Media SEO Consultant

Full Time Sydney

Company : Prosperity Media

Prosperity Media is a well known SEO Agency based in Sydney. The thing about our company is we are not trying to do everything. We specialise in SEO and mid to large…