Google Gets Into Contactless Hotel Technology To Rival Amazon Alexa for Hospitalityhttps://blog.google
From a Nest Hub smart display set up in each hotel room, hotels can tailor the guest experience with Google to specifically address common service requests from guests through a simple voice command. So you can say things like “Hey Google, schedule a wake up call,” or “Hey Google, ask my hotel for extra towels,” or “Hey Google, what time does the pool close?” and get answers immediately. At some hotels, you can also start a fast check out using Google Assistant when your stay is over so you don’t have to stand in line.
From the privacy point of view, they claim that you won’t need to sign into the device, and no activity will be linked to your personal account. There is no camera on the Nest Hub, and the physical mic switch can be turned off for additional privacy. No audio is ever stored, and any activities will be immediately wiped from the device when it’s reset for the next guest.
Participating hotels include
- Fairmont Princess in Scottsdale,
- Dr. Wilkinson’s Resort in Calistoga,
- Gale and Shelborne South Beach in Miami,
- Gansevoort Meatpacking and Synergy Chelsea in New York City,
- Hotel Zena and Viceroy D.C.
- Village Hotels in the U.K.